If you have a brand social presence, then at some stage in your social media life cycle, you may experience irritating and attacking comments from a troll/s.
These weasels are like the most irritating person you have ever met x infinity…they niggle and niggle and niggle and feed off attention. Trolls deliberately go out to attack a brand, a brands community and individuals to feed off the panic caused when they get a bite back.
It’s really important to recognise if you are being attacked by a troll or just a disgruntled customer when running social media accounts.
This super short video below highlights what to look for and how to deal with these irritating, frustrating and pointless digital vermin’s as well as showing you how to identify the difference between a troll and a disgruntled customer.